Thank you for choosing 803 Outpost Coffee Company for your coffee needs, where coffee enthusiasts get their fix. We are committed to providing you with a seamless and convenient shopping experience, which includes transparent and reliable shipping services. Please review our shipping policy below to better understand how we handle the delivery of your orders.

Shipping Methods:

At 803 Outpost Coffee Company we understand that coffee makes the world go around. We offer the following shipping methods:

Standard Shipping: Our default shipping method, which offers cost-effective and fast delivery within a specified timeframe.

Expedited Shipping: For those who need their orders delivered more quickly, in coffee emergencies, we offer expedited shipping for an additional fee.

Order Processing Time:

We strive to process and ship your order as quickly as possible. Our amazing coffees are roasted fresh for each order. Most orders are processed within 1-2 business days. However, during high-demand periods or special promotions, processing times may be slightly longer. You will receive an email confirmation once your order has been processed and shipped.

Estimated Delivery Time:

The estimated delivery time depends on your location and the shipping method you choose. Please note that delivery times may vary due to factors beyond our control, such as weather conditions, customs clearance, and holidays. You can find estimated delivery times during the checkout process.

Order Changes and Address Updates:

If you need to make changes to your order or shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if your order has already been processed for shipment.

Lost or Damaged Shipments:

If your order is lost or arrives damaged, please contact our customer support team immediately. We will work with you to resolve the issue and ensure your satisfaction.

Contact Us:

If you have any questions or need further assistance regarding our shipping policy, please don't hesitate to contact our customer support team at jbaatz@803outpostcoffee.com.

We appreciate your business and are committed to delivering your life changing coffee order in a reliable and timely manner. Thank you for choosing 803 Outpost Coffee Company

COFFEE

• 15 day limit for exchange (for another bag of coffee only)
• COFFEE CANNOT BE EXCHANGED IF OPENED
• NO REFUND AND NO IN-STORE CREDIT

APPAREL

• 15 day limit for in-store credit
• 15 day limit for exchange
• NO REFUNDS

GEAR

• 30 day limit for in-store credit
• 30 day limit for exchange
• 30 day limit for cash refund (refunded to payment method originally used to make purchase)

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jbaatz@803outpostcoffee.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jbaatz@803outpostcoffee.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at jbaatz@803outpostcoffee.com.